Av. Brigadeiro Luís Antônio 4700 Jardim Paulista, São Paulo SP 01402-002 Brasil +55 11 3055–4700
Unique Hotel (“Unique”) recognizes the importance of privacy, security and data protection for its customers and for all data holders who may have their Personal Data (as defined below) or otherwise processed through Unique’s systems. Unique makes every effort to provide adequate protections throughout its operations and to implement the most consistent and stringent policies and procedures.
Unique collects your Personal Data when You access the Website or Unique’s application. When contacting Unique for booking purposes, You must provide us your name, your contact details, such as e-mail address and phone number, and your credit card number.
If and when your Personal Data is collected in another environment or for other purposes (e.g., registration for employment), You will be duly notified and consequently will have the opportunity to exercise your right of choice.
When you use our applications (Websites) for mobile devices, we also automatically collect information about the mobile device and its use and activity in our mobile applications. For example, we collect the type and version of your device’s mobile operating system, Web browser type, device type, geo-location data, Wi-Fi network connection data, Internet Protocol (IP) address, device identifiers, access timestamp, and length of the visits, as well as other data.
We may collect your Personal Information when You provide it to a third party for purposes of booking at Unique. In this process, third parties use their own means to collect data related to You and, through an Agreement, allow Unique to also have access to such data for bookings to take effect.
The data-collecting third parties have a legal obligation to obtain the respective consents and authorizations (the “Consents”) that You freely and unequivocally want to grant for processing of your Personal Data. Unique relies on the content and scope of these Consents to properly process your Personal Data. Although Unique contractually requires the Consents obtained by third parties to be suitable, i.e., compliant with the applicable regulations and, especially, reflect the Personal Data processing purposes, Unique disclaims any liability arising from the potential inappropriateness of such Consents.
With respect to Personal Data obtained through third parties, Unique’s commitment is limited, in principle, to provide You as much transparency as possible regarding how Unique accesses, stores and uses your Personal Data. Unique does this as a way to establish a trust relationship with You. No legal obligation requires Unique to do so.
Unique values excellence in offering its luxury hotel services. To provide an increasingly efficient and customized service, Unique collects, stores, and uses Personal Data of its guests during their stay at the hotel. The Personal Data collected during the stay refers to the characteristics, preferences and history of each guest at Unique. It can be collected during your stay at Unique, e.g., Personal Data about past incidents at the hotel, shoe numbering, clothing size, food restrictions, allergies, specific requests, taste, preferences, dislikes, and habits.
The Personal Data collected during the stay at Unique is treated to the benefit of the respective guest, in order to provide individual, unique service. Unique understands that the Personal Data collected during the stay may relate to the privacy of its guests. Therefore, the Personal Data collected during the stay are kept confidential and safe, are accessible only to our internal staff =, and are used when necessary for guest service.
When You check in for a stay at Unique, You understand and agree that your Personal Data may be collected during your stay, including by observing your behavior, characteristics and preferences, and that will be used during the stay itself or on future occasions. Since customizing the hospitality service is a process that consolidates over time and through experiences with guests, the Personal Data collected during the stay remains permanently stored by Unique. Pursuant to the applicable regulations and the present Policy, You may exercise your rights regarding the Personal Data collected during the stay, including the right to have your Personal Data deleted.
In order to access the Wi-Fi Internet service at Unique’s facilities, your personal data may possibly be collected as a requirement for your connection and will be used for this purpose only.
Cookies are text files containing small amounts of data that are downloaded by your device, or, more precisely, to by Web browser you use on your device when You visit a Website. The entity that installs cookies in your Web browser can, then, read the information contained in the cookie, according to the settings assigned thereto. Cookies are usually categorized as “session cookies,” which do not remain on your device after you close the Web browser, or “persistent cookies,” which will normally remain on your device until You delete them or, alternatively, until they expire.
When You visit our Website, we place information on your computer in the form of a cookie, which is automatically recognized the next time You visit us. Cookies allow us, e.g., to customize our website to suit your interests. If You do not want Unique to recognize your computer again at a later time, set your Web browser to delete cookies from your computer, block all cookies, or notify You before a cookie is saved. Note that, once You request such deletion, You may be unable to take advantage of all the functionalities of Unique’s Website. In this regard, note that Unique uses certain cookies that are not related to on-line advertising: (i) account access security cookies; (ii) functional cookies, which preserve the functionality of navigation elements; and (iii) language or regional setting cookies.
Unique uses your Personal Data to offer hospitality services, especially booking, and also to ensure that your stay turns out to be a unique experience.
Unique also uses your Personal Data to enhance its relationship with You and to provide You with better services, including customizing your interaction and experience with us. For example, we may use your Personal Information to:
Unique may transfer your Personal Data to third parties. Based on your unequivocal Consent, Unique may also combine your Personal Data with data that Unique collects automatically and with Personal Data that Unique receives from third parties.
We do not share Personal Data with third parties unless You have previously agreed to it or unless permission or requirement based on law is provided.
Like any other company, Unique relies on service providers to manage and support, on behalf of and by order of Unique, certain aspects of our operations. Such service providers may be located in Brazil or in other countries, and may provide services such as data hosting, IT and cloud computing services, debt collection, fraud management services, customer support, and advertising and marketing activities. Our service providers are under the contractual obligation to adequately safeguard any Personal Data they receive from Unique and are prohibited from using Personal Data for any purpose other than providing the services under their responsibility, as instructed by Unique.
We may also share your Personal Information when we believe in good faith that we have the obligation to: (i) comply with a law, regulation or court order; (ii) respond to requests for information from a regulatory agency, law enforcement agency and other public authorities, including in cases related to national security; (iii) enforce and/or protect Unique’s property or rights, including to investigate fraud and help preventing security threats – including information security threats – or other criminal or malicious activity; or (iv) protect the legitimate interests of third parties, including the personal safety of Unique employees.
Unique may, for strategic reasons, among others, decide to sell, buy, merge or reorganize its business. In such cases, Unique may share or transfer your Personal Data with/to any interested parties or buyers.
You agree that we may collect, process and use your Personal Data for advertising or market research purposes, and, in particular, improve Unique's services. We may collect, classify and use your Personal Data together with that of other Personal Data holders in order to improve our services. Furthermore, Unique may use your Personal Data to provide You unique services and special opportunities that are compatible with your characteristics and preferences.
Unique collects or processes data from children only with the due authorization of their parents or guardians, and strictly for the purpose of checking in and providing the necessary services during the stay. Except as provided above, Unique does not knowingly collect or treat Personal Data associated with children.
We shall use your e-mail address and phone number only for the purposes for which You have authorized such use (e.g., responding to messages sent by You through Unique website). You will receive advertising from Unique by email only if You have agreed to this or if Unique is endorsed by law to do so without your consent.
If You have expressly agreed to receive mail marketing or newsletters (e.g., at the time You register or at a later time), You will have agreed to receive communications with content selected or drafted by Unique, or advertising e-mails at the e-mail address You provided. Unique communications may be issued at regular or irregular intervals. In addition to information pertaining to Unique, such communications may contain offers from Unique or third-party business partners. You may cancel the subscription to Unique’s communications at any time at email@example.com or, when available, through the link in the messages themselves.
Unique adopts the usual procedures and standards for physical, electronic, and managerial security, including encryption and passwords, in an effort to protect your Personal Data from unauthorized access and disclosure, as well as to prevent unwanted communication (spam). However, be advised that no company, including Unique, can completely eliminate the security risks associated with Personal Data processing.
Unique respects the rights that You hold as the holder of personal data and makes it possible to exercise them under the applicable law.
Thus, You have the right to confirm that Unique handles Personal Data relating to You, and to access the Personal Information that You have provided to us or that we keep about You.
Unique strives to ensure that the processing of Personal Data complies with the law, and that such processing respects the rights and interests of the holders of personal data. If You note that Unique keeps incomplete, inaccurate or outdated Personal Data, You have the right to request the correction thereof. Likewise, if You find that Unique processes unnecessary or excessive Personal Data, or that such processing is in violation of the law, You have the right to request the anonymization, blocking or deletion of the Personal Data subject to such inconsistency.
In addition, You have the right to request information about the possibility of not giving consent and the consequences of such refusal. If You have previously granted your consent, You have the right to revoke it and to request the deletion of the Personal Data whose processing has been authorized by such consent.
Further, You have the right to request clarification on how Unique processes your Personal Information. Likewise, You have the right to request information about the entities with which Unique has shared your Personal Data.
If You want the Personal Data maintained by Unique to be shared with another provider of goods or services, You have the right to request that Unique provides such portability.
The foregoing rights shall be exercised through the e-mail address firstname.lastname@example.org, and your request will be reviewed by those responsible for the protection of privacy and personal data at Unique. In certain, your request may be denied based on legitimate grounds, such as when the fulfillment of the request could lead to exposure of Personal Data relating to other holder of personal data; in cases where Unique is legally prevented to disclose such information; or, furthermore, when Unique is prevented from fulfilling your request by reason of an agreement with third parties. In all cases of refusal by Unique, the appropriate justification shall be submitted to You.
If the processing of your Personal Data is, for the most part, based on your consent, please be aware that it may be revoked at any time. In general, the revocation applies, however, to the future use of Personal Data. You may revoke your consent by means of an e-mail sent to Unique. Consent revocation may mean that certain services shall no longer be available to You, or that You will become subject to restrictions or limitations. Unique reserves the right to exercise our data activities on a legal basis at any time.